Communication and self-awareness
Self-awareness and positive communication
Understand why you communicate the way you do before trying to change anything. Two days: an Enneagram test to place how you operate, then practical techniques to ask, refuse and criticise without attacking.
What you will be able to do
- Know the nine Enneagram types and the notions of integration and disintegration
- Identify your own personality type and what it imposes on your communication
- Use your wings to widen your communication range
- Give constructive corrective feedback using the sandwich technique
- Make a request, a refusal and a criticism without aggression using NVC
- Respond accurately to judgements, generalisations and manipulation
Programme
Knowing yourself better
- What is at stake, and what there is to gain, in working on how you operate
- A 140-question Enneagram test on communication and behaviour
- Strengths, talents and watch-points of your profile
- Understanding your motivations and where your way of communicating comes from
- Setting a precise development goal rather than a good resolution
Filters and traps
- The iceberg: what we say, what we think, what the other person hears
- Beliefs, interpretations and each person's frame of reference
- The Karpman drama triangle and manipulation games
The keys to positive communication
- Assertiveness: being fair, genuine and precise
- Adapting your communication to the other person's personality
- Making a request without aggression using nonviolent communication
Techniques for difficult situations
- Saying no calmly, without guilt or excessive justification
- Voicing a criticism that is about a fact and not about the person
- Responding to bad faith and objections
- Responding to aggression: generalisations, judgements, distortions
Questions about this training
Which personality model is used?
The Enneagram, an internationally known self-awareness tool. Participants take a 140-question test and use the results to identify their strengths, points of vigilance and a specific goal for progress.
Which communication techniques are practised?
Constructive corrective feedback with the sandwich technique, positive feedback and requests with non-violent communication, saying no calmly, answering bad faith, and responding to aggression or manipulation.
Is there a prerequisite?
No. The training is open to everyone, whatever their role.
Related trainings
DISC and Driving Forces
Two days on two complementary instruments: DISC describes how someone behaves, Driving Forces describe what drives them underneath. Each participant receives their individual report and leaves with a strategy for the people they find hardest to work with.
Know yourself to communicate and assert yourself better
The long format, with a third day a few weeks later. Three days to place your profile, understand where your way of communicating comes from, and gain practical responses to aggression and manipulation.